Fraud Prevention & How to Keep Your Information Secure
Sandy Spring Bank takes the protection of your personal information very seriously. We offer a variety of fraud protection services including:
- Fraud monitoring.
- Multi-Factor Authentication and enhanced passcodes.
- SecurLOCK Equip - a mobile app that allows you to control how, when, and where your debit and/or credit cards are used.
- Positive Pay for our business clients.
- Built in chip and contactless technologies for our debit card clients.
- The ability to set up a number of different account alerts.
There's also a lot you can do to protect yourself. Below are a series of fraud and security FAQs to arm you with knowledge to help keep you safe.
What do I do if I receive a suspicious email, call or text?
Never provide account information or other sensitive information to anyone over the phone, text or email, especially if you did not initiate the conversation. Banks will never call and ask you for this information. If you receive a call or other type of communication that you believe is suspicious, please call us at 800.399.5919.
Read below for more fraud prevention suggestions.
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What can I do to help protect my accounts and identity?
- Sandy Spring Bank will never call, text or email you and ask that you provide your Social Security number, account information or PINs/passwords. Click here to read more.
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What do I do if I notice unusual account activity?
- Contact us immediately at 800.399.5919 so that we may lock your account and begin to investigate the suspicious activity.
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What do I do if I receive a suspicious email, call or text?
- Never provide account information or other sensitive information to anyone over the phone, text or email, especially if you did not initiate the conversation. Click here to read more.
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What is check fraud (including Mule Scams) and how do I protect myself?
- Check fraud takes different forms. Click here to read more.
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What is phishing and how do I protect myself?
- Phishing is when fraudsters trick a victim into sharing account login credentials or other sensitive personal information. Click here to read more.
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What is ATM fraud and how do I protect myself?
- Two tactics to be aware of are ATM skimming and jugging. Click here to read more.
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What is a Peer to Peer (P2P) Payment scam and how do I protect myself?
- Peer-to-peer, or P2P, payments are electronic money transfers between individuals, and examples include Zelle®, Venmo, and PayPal. Peer-to-peer scams typically involve impersonation calls, pretending to be an official of some sort from the government or a bank or other reputable entity. Click here to read more.
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What is a wire transfer scam and how do I protect myself?
- These scams occur when a fraudster tricks a victim into sending them money directly from their bank account. Click here to read more.
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I’m a Senior or I’m caring for a Senior and fraud is a concern. What should we know?
- According to the AARP1, the rate of financial exploitation targeting older adults has more than doubled since 2020. Click here to read more.
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I’m a business owner and have concerns about email compromise fraud. What should I know and how can I protect the company?
- Business Email Compromise (BEC) is one of the most damaging online frauds perpetrated, taking advantage of the fact that most companies depend on email to conduct almost all business. Click here to read more.
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I’m a business owner and have concerns about account takeover fraud. What should I know and how can I protect the company?
- Account Takeover Fraud occurs when a criminal gains access to any of your online accounts including credit cards and bank accounts. Click here to read more.
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I’m a business owner and have concerns about payments fraud. What should I know and how can I protect the company?
- Payments fraud is when fraudsters forge checks either by check washing or wholescale forgery. Click here to read more.
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What if I have more questions?
- Please feel free to reach out with any questions to our Client Service Center at 800.399.5919 or by visiting any of our conveniently located branches. Click here to read more.